Position               : Customer Service Executive (M/F -1 Post)

Job Requirements:

v Minimum 3 years of experience in a related field.

v Any graduate qualification.

v Proficiency in Microsoft Office suite and IT knowledge.

v Strong problem-solving abilities.

v Excellent reporting skills and a team player.

v Ability to handle and submit reports to the Head of Department (HOD).

v Capable of completing assigned tasks delegated by seniors.

v Proven capability to engage with customers, address their concerns promptly, and manage work conditions accordingly.

v Comfortable working under pressure and meeting deadlines consistently.

Job Descriptions:

v Prepare, review, and oversee shipping documents like bills of lading, cargo manifests, and customs declarations.

v Ensure adherence to port regulations, customs, and trade standards.

v Coordinate with port authorities, shipping lines, and customs for smooth documentation processes.

v Resolve documentation discrepancies and issues with internal teams, customers, and external agencies.

v Maintain meticulous documentation records and ensure compliance with protocols.

v Provide top-notch customer service by addressing inquiries and resolving concerns promptly.

v Stay updated on evolving port regulations and industry trends for efficient documentation.

v Collaborate cross-departmentally to optimize documentation procedures and enhance operational efficiency.

If you meet the above requirements and are looking for a challenging and rewarding opportunity, please submit your CV & Cover Letter with Applied Position in

Microsoft Word file or PDF File to  recruitment@efrgroupmm.com  by not later than

(25 DEC 2023) for consideration. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Other Information:

Office Hours   : 9:00 am to 5:00 pm

Day Off            : Saturday, Sunday and Public Holliday

Salary              : Attractive Salary (Negotiable based on related experiences)

Allowance       : Ferry Provided, Phone Bill Allowance, yearly bonus (Other allowance)