Position               : Customer Executive (M/F -1 Post)

Are you a motivated and customer-focused professional with strong knowledge of shipping and logistics?

We are currently seeking a Customer Service Executive to join our team.

As a Customer Service Executive, you will be responsible for handling both Freehand and Nomination shipments, communicating with carriers, coordinating bookings, and ensuring smooth and efficient operations.

Responsibilities:

ü  Handle both Freehand and Nomination shipments.

ü  Communicate with carriers and file rates for Freehand shipments.

ü  Check contract validity for Nomination shipments.

ü  Perform booking reservations and negotiate space between customers and carriers.

ü  Communicate with customers for booking arrangements, from booking receipt to loading, B/L issuing, invoicing, and payment collection.

ü  Issue invoices and manage payment transfers between customers, carriers, and the finance department.

ü  Track carriers for connecting vessels and provide updates to customers.

ü  Maintain regular contact with customers, carriers, and operations for any updates or changes.

ü  Manage payment receivables and payables.

ü  Handle and resolve customer and POD agent issues.

ü  Follow up on the payment process from customers and coordinate with the finance team.

ü  Input data into Sysfreight for invoicing and maintain Job P&L sheet.

ü  Prepare weekly and monthly job reports and report to the manager.

Requirements:

ü  Bachelor's degree in business administration, logistics, or a related field.

ü  Proven experience in customer service, preferably in the shipping or logistics industry.

ü  Strong knowledge of Freehand and Nomination shipments.

ü  Excellent communication and negotiation skills.

ü  Ability to handle multiple tasks simultaneously and work under pressure.

ü  Detail-oriented and strong organizational skills, proficient in using relevant software and systems.

ü  Problem-solving skills and ability to think critically.

ü  Ability to build and maintain strong relationships with customers and carriers.

ü  Knowledge of finance and invoicing processes.

ü  Strong analytical and reporting skills.

If you possess these skills and are ready to take on this challenging role, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience and achievements to  recruitment@efrgroupmm.com  by not later than (12FEB2024) for consideration.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Other Information:

Location               : Tharkayta Tsp, Yangon.

Office Hours        : 9:00 AM - 5:00 PM

Day Off                : Saturday, Sunday and Public Holliday

Note: Only shortlisted candidates will be contacted for an interview.